Thank you for shopping at ROWE. If you are not entirely satisfied with your purchase, we’re here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Standard delivery is free on all UK orders. Delivery outside of the UK is calculated on individual locations. Please enter your delivery address at checkout for the cost of the delivery to your location.
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs to non UK countries are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.